About:
The Citizens Affairs Division adopts the principle of cooperation between citizens and the university presidency, including all its faculties (academic and administrative departments and affiliated centers). It aims at coordinating work with all administrative and legal bodies, completing procedures, overcoming difficulties faced by citizens during their visits, and completing the applicant's needs as quickly and completely as possible. It is considered a link between citizens and educational institutions.
Organizational Structure:
The Citizens Affairs Division is administratively affiliated with the University President, and it consists of three units:
1. Complaints Unit
2. Citizens' E-Government Unit
3. Security Unit
Duties:
1. Welcoming citizens (faculty members, employees, students, and citizens), listening to their requests or complaints, and directing them to the concerned bodies.
2. Receiving and presenting all requests submitted to the University President for evaluation. Requests are received in hard copies using a unified form or through the Citizen Affairs website.
3. Directly supervising the organization of meetings with the University President.
4. Conducting field visits to colleges and following up on the work of the Citizen Affairs units there.
5. Archiving completed requests, closing them, and receiving a code for each request submitted electronically via the e-Citizen Government program of the General Secretariat of the Council of Ministers. These requests are then sent to the Ministry of Higher Education as monthly reports.
6. Receiving citizens' requests by phone or email and forwarding them to the relevant bodies.
7. Contacting the citizen regarding the action taken concerning their request.
8. Contacting academic and administrative departments and centres regarding the citizen's request or giving an opinion on it.
9. Considering citizens' suggestions regarding the university's work and ways to develop it in the future.
10. Submitting monthly, semi-annual, and annual reports on all activities conducted by the Complaints Unit to the Ministry via the Citizens Affairs email.