It is one of the divisions affiliated to the presidency of the University of Anbar in terms of the organizational structure and represents the reflection of the university and the president of the university. The Citizens Affairs Division adopts the principle of cooperation between citizens and the presidency of the university with all its faculties (scientific and administrative departments and affiliated centers) with the aim of coordinating work with all administrative and legal authorities, completing the applications and overcoming difficulties which the citizen encounters while reviewing and completing the requirements as quickly and fully as possible, and is considered a link between the citizen and the educational institution.
The duty of the Citizens Affairs Division:
Through the directives and instructions of the Department of Citizens Affairs at the Ministry of Higher Education and Scientific Research, a number of tasks were launched, which contributed to the work of the division in the presidency of the university, which are summarized as follows:
-3Receiving citizens (teachers, employees, students, citizens) and listening to their requests or complaints and directing them to the authorities that relate to their requests.
-2Receiving all applications submitted to the President of the University and presenting them to him to express his opinion on them. The application is received on paper via a unified form or via the Citizens Affairs website.
3. Direct supervision of the organization of interviews for the President of the University.
4-Field visits to colleges and dormitories.
5- Entering the completed citizen requests, closing the requests, and receiving a code for each request that was submitted according to an electronic system in the citizen E-government program of the General Secretariat of the Council of Ministers, and sending them to the ministry on a monthly basis.
6- Receiving citizen requests via the phone or e-mail of the Citizens Affairs Division and forwarding them to the authorities related.
7- Communicating with the citizen about the action taken with regard to his application or complaints submitted by phone, e mail, personal attendance.
8- Contacting scientific and administrative departments and centers with regard to the citizen's request or stating an opinion on it.
9- Considering citizens' proposals regarding the work of the university and how to develop work in the future.
10- Submitting monthly, semi-annual and annual reports on all activities carried out by the Complaints Unit and submitting them to the Ministry via the citizen affairs email.
11-Following up the requests received from the Ministry of Higher Education and Scientific Research, and the action taken by the university.
Objectives of the Citizens Affairs Division:
1- Providing the best services to all citizens without exception and providing all possible facilities to invest all administrative and legal mechanisms and form a close link between the citizen and the government institution within the framework of objectivity and mutual respect.
2- Direct and continuous communication with all relevant authorities related to applications.
3- This division reflects a civilized state in civilized societies and the state of institutions.
Organizational Structure
The work of the division is directly related to the honorable president of the university and consists of:
Complaints and Suggestions Unit
Citizen E-Government Unit
Follow-up unit
Citizens affairs units in all colleges affiliated to the university
In the future, an electronic archiving unit will be added
1-Rumaid Muhammad Faisal Citizens Affairs Division official
2-Hadi Hammad Awwad Complaints and Suggestions Unit official
3-Nour Mohammed Jassim Citizen E-Government Unit official
4-Omar Sati Dawood Follow-up Unit official
5-Maryam Faeq Ali
Submitting the application (interview(
Write the application in a clear and specific manner, taking into account the identification of the subject and title of the application.
Write the full name, address of the applicant, his/her phone number, e-mail, place of work or department, and the scientific department he/she is affiliated with, so that he/she can answer and address the concerned party, and during that, any application without the required information will be ignored.
E-mail: shuaonm@uoanbar.edu.iq
Mobile: 07813955807